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We’ll aim to respond in 20 working days and if we are unable to do so we will tell you why.If you have not reported a highway issue to us before you should report this to us via our dedicated Report it Tool.If you are still dissatisfied you may be able to appeal to an independent tribunal who can change the decision if they agree it is wrong.There are time limits for asking for decisions to be looked at again, and procedures to be followed.We can sometimes backdate the start of your Housing Benefit for up to one month before the date you claimed. We can sometimes backdate the start of your Council Tax Support for up to six months before the date you claimed.In all cases you must have good reason for not claiming sooner, throughout the period that you are requesting backdating for.

Most reasons fall into one of the following broad categories, but this is not a full list: If you are making a claim there is a backdating section in our online claim form.

See the relevant links on the right hand side of this page.

Special rules for landlords You can ask us to look again at our decision if you are a landlord and we have made a decision about whether to pay Housing Benefit directly to you, or we decide to recover an overpayment of Housing Benefit or excess Council Tax Benefit from you.

You cannot claim Housing Benefit if you rent from a close relative who lives with you.

Go to top From 15 March 2017 you may have to claim Universal Credit instead of Housing Benefit for help towards your rent.